Knowledge Management via Discussion Boards

Products:  SharePoint 2007, 2010, 2013 …

The purpose of a Discussion Board is to capture the knowledge about a specific topic, idea, suggestion, issue, event, meeting, etc. and provide a forum for others to engage and participate.

A few reasons for encouraging the use of Discussion Boards:

  • Beginning Jan 1, 2010, 10,000 baby boomers will reach retirement age … every day!
  • Technology is moving quickly requiring employees to learn skills more rapidly
  • Shared knowledge provides business leverage

A few common usage examples of a Team Discussion Board …

The key objectives for engaging employees and retaining business knowledge may be accomplished within a Discussion Board by sharing these key best practices to all participants.

  • Encourage Employees to Share Ideas
    • Request feedback and thoughts from others
    • Propose new ideas or improvement
    • Spark a new conversation on an old process or topic
  • Encourage Employees to Publish Issues & Resolutions
    • Ask for assistance from others on your team or group
    • Document a resolution to a common issue
  • Encourage Employees to Share Expertise
    • Reference an external presentation on Slideshare.com, TEDx, etc.
    • Reference an internal presentation on a shared drive, intranet, site, etc.
    • Provide expert advice, tips and tricks
  • Encourage Self-Moderating of Employee Comments
    • Establish and publish the ground rules up front
    • Encourage employees to contribute freely
    • Do not filter or approve others comments and contributions
    • A forum is self-regulating as each contributor is an employee of the company and has already signed the employee code of conduct policy
  • Encourage Employees to be Involved & Engaged
    • Show employees how to create Alerts
      * be notified of all new entries
      * be notified of all entries related to a specific topic
      * be notified of all entries related to a specific employee or employees
    • Show employees how to reply to Posts
      * reply to a specific post
      * reply to a specific response within a post
    • Show employees how to select the Flat and Threaded views
      * view all entries
      * view entries by conversation thread
    • Show employees how to connect the DB to Outlook
      * view alert notifications from within Outlook
      * post replies within Outlook
      * organize notifications within Outlook

Feedback welcome.

How has SharePoint affected you?

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